[{"data":1,"prerenderedAt":135},["ShallowReactive",2],{"tariffs-en":3,"points-en":33,"faq-en":102},[4,15,21,28],{"routeCode":5,"transportMode":6,"zone":7,"pricePerKg":8,"stepG":12,"minChargeG":12,"volumeDivisor":13,"transitDays":14},"YW-ALA-ROAD","ROAD","CITY",{"usd":9,"kzt":10,"rate":11},3.7,1801.9,487,100,6000,7,{"routeCode":5,"transportMode":6,"zone":16,"pricePerKg":17,"stepG":12,"minChargeG":12,"volumeDivisor":13,"transitDays":20},"REGION",{"usd":18,"kzt":19,"rate":11},3.9,1899.3,11,{"routeCode":22,"transportMode":23,"zone":7,"pricePerKg":24,"stepG":12,"minChargeG":12,"volumeDivisor":13,"transitDays":27},"YW-ALA-RAIL","RAIL",{"usd":25,"kzt":26,"rate":11},3.4,1655.8,9,{"routeCode":22,"transportMode":23,"zone":16,"pricePerKg":29,"stepG":12,"minChargeG":12,"volumeDivisor":13,"transitDays":32},{"usd":30,"kzt":31,"rate":11},3.6,1753.2,13,[34,47,55,63,71,79,87,93],{"id":35,"code":36,"name":37,"type":38,"city":39,"zone":7,"address":40,"lat":41,"lng":42,"phone":43,"openHours":44,"storageDays":14,"loadPercent":45,"full":46},1,"ALA-HUB","Ordaline хаб (демо)","HUB_COUNTER","Almaty","Алматы, Рысқұлов даңғылы (демо)",43.2752,76.9061,null,"10:00-20:00",0,false,{"id":48,"code":49,"name":50,"type":51,"city":39,"zone":7,"address":52,"lat":53,"lng":54,"phone":43,"openHours":44,"storageDays":14,"loadPercent":45,"full":46},2,"ALA-001","Ordaline Өтепов (демо)","PVZ","Алматы, Өтепов көшесі (демо)",43.2186,76.909,{"id":56,"code":57,"name":58,"type":51,"city":59,"zone":16,"address":60,"lat":61,"lng":62,"phone":43,"openHours":44,"storageDays":14,"loadPercent":45,"full":46},3,"AST-001","Ordaline Астана (демо)","Astana","Астана, Бәйтерек маңы (демо)",51.1283,71.4305,{"id":64,"code":65,"name":66,"type":51,"city":67,"zone":16,"address":68,"lat":69,"lng":70,"phone":43,"openHours":44,"storageDays":14,"loadPercent":45,"full":46},4,"SHY-001","Ordaline Шымкент (демо)","Shymkent","Шымкент, Тәуке хан даңғылы (демо)",42.3175,69.596,{"id":72,"code":73,"name":74,"type":51,"city":39,"zone":7,"address":75,"lat":76,"lng":77,"phone":43,"openHours":78,"storageDays":14,"loadPercent":45,"full":46},5,"ALA-002","Ordaline Достық (демо)","Алматы, Достық даңғылы (демо)",43.2389,76.9573,"09:00-21:00",{"id":80,"code":81,"name":82,"type":51,"city":39,"zone":7,"address":83,"lat":84,"lng":85,"phone":43,"openHours":86,"storageDays":14,"loadPercent":45,"full":46},6,"ALA-003","Ordaline Әуезов (демо)","Алматы, Абай \u002F Саин (демо)",43.2397,76.8487,"10:00-22:00",{"id":14,"code":88,"name":89,"type":51,"city":39,"zone":7,"address":90,"lat":91,"lng":92,"phone":43,"openHours":44,"storageDays":14,"loadPercent":45,"full":46},"ALA-004","Ordaline Алатау (демо)","Алматы, Алатау ауданы (демо)",43.3196,76.9086,{"id":94,"code":95,"name":96,"type":97,"city":39,"zone":7,"address":98,"lat":99,"lng":100,"phone":43,"openHours":101,"storageDays":56,"loadPercent":45,"full":46},8,"ALA-L01","Ordaline постамат Mega (демо)","LOCKER","Алматы, Розыбакиев \u002F Әл-Фараби (демо)",43.202,76.892,"00:00-24:00",[103,112,117,121,126,130],{"id":104,"type":105,"category":106,"sortOrder":35,"isPublished":35,"viewCount":107,"createTime":108,"updateTime":109,"title":110,"content":111,"languages":43},18,"faq","order",51,"2026-10-23 17:38:27","2026-10-23 18:30:27","What is a customer code and where do I find it?","\u003Cp>Your customer code is an 8-character mix of letters and digits assigned when you sign up. Our warehouse in China uses it to tell that a parcel is yours.\u003C\u002Fp>\u003Cp>You'll find it on the home screen under “Your customer code” — tap the button next to it to copy.\u003C\u002Fp>",{"id":113,"type":105,"category":106,"sortOrder":48,"isPublished":35,"viewCount":114,"createTime":108,"updateTime":109,"title":115,"content":116,"languages":43},19,52,"How do I enter the warehouse address on Taobao or Pinduoduo?","\u003Cp>Open “My address in China” on the home screen and copy the fields one by one or tap “Copy all”. In the marketplace app add a new shipping address and fill in the fields: recipient, phone, region and detailed address.\u003C\u002Fp>\u003Cp>\u003Cb>Don't delete or change the #customer code# at the end of the detailed address.\u003C\u002Fb> Marketplaces hide the recipient's name and phone on the label, so the warehouse can only recognise your parcel by the code in the address.\u003C\u002Fp>",{"id":118,"type":105,"category":106,"sortOrder":56,"isPublished":35,"viewCount":107,"createTime":108,"updateTime":109,"title":119,"content":120,"languages":43},20,"What should I do after ordering? Do I need to add the tracking number?","\u003Cp>Once the seller ships your order, add the China tracking number via “Add tracking” on the home screen. It's optional, but we recommend it:\u003C\u002Fp>\u003Cul>\u003Cli>the warehouse recognises the parcel right away, even if the code in the address has a typo;\u003C\u002Fli>\u003Cli>you can enter the item name and value in advance — they're needed for customs.\u003C\u002Fli>\u003C\u002Ful>",{"id":122,"type":105,"category":123,"sortOrder":64,"isPublished":35,"viewCount":107,"createTime":108,"updateTime":109,"title":124,"content":125,"languages":43},21,"warehouse","The seller says the parcel was delivered, but I don't see it. What should I do?","\u003Cp>Most likely the address had no customer code or a wrong one, so the parcel ended up as unclaimed.\u003C\u002Fp>\u003Cp>First add its tracking number via “Add tracking”: if the number matches, the parcel is linked to you automatically.\u003C\u002Fp>\u003Cp>If that doesn't help, open “Find a lost parcel” under “Profile”, search by the last 4 digits of the tracking number and send a claim with the full tracking number — once we've checked it, the parcel is yours. Unclaimed parcels are kept for a limited time, so don't wait.\u003C\u002Fp>",{"id":127,"type":105,"category":106,"sortOrder":72,"isPublished":35,"viewCount":107,"createTime":108,"updateTime":109,"title":128,"content":129,"languages":43},22,"What can't I ship?","\u003Cp>The full list is under “Prohibited items” in your profile. The most common ones:\u003C\u002Fp>\u003Cul>\u003Cli>batteries, power banks;\u003C\u002Fli>\u003Cli>liquids, aerosols;\u003C\u002Fli>\u003Cli>medicines, supplements;\u003C\u002Fli>\u003Cli>food;\u003C\u002Fli>\u003Cli>flammable items;\u003C\u002Fli>\u003Cli>counterfeit brands.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>If you're not sure, ask support before you order. Prohibited items are held or destroyed, and the shipping fee isn't refunded.\u003C\u002Fp>",{"id":131,"type":105,"category":132,"sortOrder":80,"isPublished":35,"viewCount":107,"createTime":108,"updateTime":109,"title":133,"content":134,"languages":43},23,"payment","How is the shipping cost calculated?","\u003Cp>Cost = chargeable weight × price per kg. Prices are in US dollars and converted to tenge at the day's rate when you pay.\u003C\u002Fp>\u003Cul>\u003Cli>chargeable weight is the greater of the actual and volumetric weight, rounded up to 100 g;\u003C\u002Fli>\u003Cli>volumetric weight (kg) = length × width × height (cm) ÷ 6000;\u003C\u002Fli>\u003Cli>the price per kg depends on the route and destination (Almaty or other regions).\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Current prices are on the “Tariffs” page, and you can get an estimate in the “Calculator”. Extra services (reinforced packing, insurance, etc.) are charged separately.\u003C\u002Fp>",1792762226824]