[{"data":1,"prerenderedAt":12},["ShallowReactive",2],{"legal-terms-en":3},{"id":4,"type":5,"category":6,"sortOrder":4,"isPublished":4,"viewCount":7,"createTime":8,"updateTime":9,"title":10,"content":11,"languages":6},1,"terms",null,27,"2026-10-23 17:38:25","2026-10-23 18:30:27","Terms of Service","\u003Cp>These terms are an agreement between you and the Ordaline service. By registering in the app you accept them.\u003C\u002Fp>\n\u003Ch3>1. The service\u003C\u002Fh3>\n\u003Cp>Ordaline receives your orders from Chinese marketplaces (Taobao, Pinduoduo, 1688 and others) at its warehouse in China, consolidates them into a parcel on your request, and delivers it to a pickup point or by courier in Kazakhstan. We don't sell goods and aren't responsible for sellers' actions.\u003C\u002Fp>\n\u003Ch3>2. Customer code and warehouse address\u003C\u002Fh3>\n\u003Cp>Every customer gets a customer code. When ordering, enter the warehouse address exactly as shown in the app, with the code in both the receiver name and the address. Parcels without a code or with a wrong code end up as “unclaimed” — you can find and claim them in the app, but delivery takes longer.\u003C\u002Fp>\n\u003Ch3>3. Prohibited items\u003C\u002Fh3>\n\u003Cp>You may not ship anything on the “Prohibited items” list in the app, or anything banned by the laws of Kazakhstan or China or by carrier rules. Such parcels are held or destroyed and the shipping fee is not refunded. The customer is responsible for the contents of the parcel.\u003C\u002Fp>\n\u003Ch3>4. Prices and payment\u003C\u002Fh3>\n\u003Cp>Prices follow the tariffs published in the app — by actual or volume weight, whichever is greater, rounded as stated in the tariffs. Prices are in US dollars; payments in tenge use the day's rate. Parcels are handed over after full payment. Pay only in the app and never transfer money to staff members' personal cards.\u003C\u002Fp>\n\u003Ch3>5. Customs\u003C\u002Fh3>\n\u003Cp>Parcels for personal use are imported within the EAEU duty-free limits. If the limits are exceeded, duties and taxes are paid by the recipient. Customs may require an IIN and item descriptions — please provide them truthfully.\u003C\u002Fp>\n\u003Ch3>6. Delivery times and storage\u003C\u002Fh3>\n\u003Cp>Delivery times in the tariffs are estimates and may be affected by customs, holidays and carriers. The free storage period is shown on each pickup point; after it a storage fee may apply, and unclaimed parcels may be disposed of as prescribed.\u003C\u002Fp>\n\u003Ch3>7. Liability\u003C\u002Fh3>\n\u003Cp>We are responsible for a parcel from receipt at the warehouse until it is handed over. If it is lost or damaged through our fault, we compensate the declared value when insurance was purchased, and the shipping fee otherwise. We are not responsible for the quality, completeness or conformity of goods to your order. Check your parcel on pickup and file claims in the app under “Issues”.\u003C\u002Fp>\n\u003Ch3>8. Points\u003C\u002Fh3>\n\u003Cp>Points are earned for actions in the app, are not money, cannot be transferred to other users and may expire. The rules for earning and using points may change.\u003C\u002Fp>\n\u003Ch3>9. Account\u003C\u002Fh3>\n\u003Cp>You are responsible for keeping access to your account secure. We may restrict accounts that breach these terms or are involved in fraud.\u003C\u002Fp>\n\u003Ch3>10. Changes and governing law\u003C\u002Fh3>\n\u003Cp>We will announce changes to these terms in the app; continuing to use the service means you accept them. These terms are governed by the laws of the Republic of Kazakhstan.\u003C\u002Fp>",1792762226884]